Terms of Service of SmartCLM

Please note that this document constitutes the standard terms of service and, as such, carries the legal force established by law. By clicking “I Agree,” you confirm that you have read the document in full, accept it, and acknowledge that your relationship with SmartCLM (ID No. 404793238) is governed by the terms set out in this document.

Please note that this document constitutes standard contractual terms — pre-formulated terms intended for repeated use, drawn up by one party for the other, through which rules differing from or supplementing statutory norms are established.

By accepting the standard terms, the user confirms that they intend to make use of the services offered by the Company, in accordance with the conditions set out in this agreement, on the Company's official website/platform.

Please note that an integral part of this document is the Company's Personal Data Protection Policy, as well as the Refund Policy.

Any person wishing to use the Company's services is required to agree to and comply with the “Terms of Service” set out below; accordingly, by registering on the platform and purchasing a SmartCLM package, you agree to these terms of service.

Definitions

Company — SmartCLM (ID No. 404793238)

User — a natural or legal person who uses the website/packages offered by the Company;

Package fee — the fee for the individual packages offered by the Company to the user, namely: Solo, Team, Business, and Enterprise packages;

Website — the Company's website: https://www.smartclm.ai/ and all functionality it offers;

Document — a contract, application, or other document generated automatically based on the data provided by the user;

1. Description of Services

The Company offers users the automated online generation of contracts and various legal documents; this system constitutes a platform for managing electronic documents and workflows, ensuring the creation, processing, approval, and electronic signing of documents.

The Company provides each user with the scope of services covered by the package the user has selected and purchased. This service is granted to each user individually, and the user has no right to transfer their right to use the services, in whole or in part, to third parties.

Each account is allocated a specific amount of storage depending on the selected package, within which the user may upload, receive, and/or store documents.

Please note that the user is responsible for any information they upload, share, or distribute, and/or any data used while using the platform.

Under no circumstances shall the Company bear any liability for information uploaded, shared, or distributed by the user, and/or data used while using the platform.

The user confirms and warrants that, in the course of using the platform, their processing and use of personal or other types of data is in full compliance with applicable data protection legislation, rules, and/or regulations, and does not result in any violation thereof.

The user will be able to access their SmartCLM package and, accordingly, generate the desired document, after payment of the fee;

Registration on the platform/account creation occurs where a person wishes to register as a user and create an account; in doing so, they express the corresponding intent on the SmartCLM platform and create an account using an email address and password.

As a result of account creation, the person is granted client status. Any action carried out from the user's account is deemed to have been performed by the user.

Please note that the user is obligated to ensure the security of their account and prevent access by any third party/parties. Should the user suspect that their account is being used by a third party, they are obligated to immediately notify SmartCLM, on the basis of which SmartCLM is authorized to immediately suspend and/or block the account. To avoid any ambiguity, if the user fails to promptly notify SmartCLM of unauthorized access, any action carried out from the account shall be deemed to have been performed by the user.

Where an account is created by a legal entity or other organizational structure, it is understood that registration is carried out by a duly authorized representative thereof.

If an account belongs to a legal entity or other organizational structure, the account owner has the right to add sub-users and grant them the corresponding rights/roles (including reviewing, signing, or initiating documents for signature). Sub-users are subject to the terms of this agreement while using the platform, while full responsibility for their actions rests with the account owner.

The user fills in the fields and data required for the selected document, on the basis of which the system automatically prepares the desired document for the user;

The Company does not verify the accuracy of the information entered by the user. The user bears full responsibility for the accuracy of the data.

The generated document constitutes a template form and is not equivalent to individual legal advice;

The Company is not responsible for the accuracy of any information provided to the Company by the user, nor for any damage caused by such inaccuracy;

The Company does not guarantee the full legal compliance of the document with any specific individual situation.

The Company is released from any and all liability that may arise from any action of the user, from the user's breach of any agreement, including these terms of service, or non-compliance with applicable law and regulations, etc.

Matters not governed by this agreement shall be governed by and construed in accordance with the legislation of Georgia;

Should a technical issue arise while using the system/software, and it is caused by the client's infrastructure, any additional work performed by the Company may be subject to additional compensation.

Without the supplier's prior written consent, the client is prohibited from:

• 2.1 Transferring, alienating, lending, renting, leasing the software, in whole or in part, or otherwise granting access to it to third parties;
• 2.2 Decompiling, disassembling, reverse-engineering, examining the software code or structure, modifying it or converting it in any form, as well as creating derivative works based on it, transferring it to a third party or providing access to it, except where directly permitted by applicable law or previously agreed in writing with the Company;
• 2.3 Modifying, adapting, translating the software, or creating a derivative work based on it;
• 2.4 All intellectual property rights in the software, including all its components, updates, modules, and documentation, belong entirely to the supplier and are not transferred to the client.
• 2.5 The platform constitutes the intellectual property of SmartCLM, and any and all intellectual property rights related to the platform belong entirely to SmartCLM.
• 2.6 Materials, information, and documents posted on the platform, except for documents uploaded, created, received, or sent by the user, are the property of SmartCLM. The user has no right to use, reproduce, or distribute them without the prior written consent of SmartCLM;
• 2.7 Trademarks, logos, and other identifiers posted on the platform (hereinafter “Trademarks”) are the property of SmartCLM. The user has no right to use, reference, or distribute them without the Company's prior written consent, except where used for the purpose of disseminating information related to the use of the platform. In addition, the user hereby agrees in advance that SmartCLM has the right, without further consent, to use the user's name, designation, and/or trademarks for marketing purposes (including on the Company's website, in presentation materials, and in other marketing communications) and to refer to the user as a SmartCLM client.

3. Processing of Personal Data

• 3.1 Data is processed in accordance with the rules established by Georgian legislation on “Personal Data Protection” and the Company's data processing policy;
• 3.2 The Company ensures technical and administrative security measures for data security to prevent unauthorized access, alteration, destruction, or disclosure.

4. User Obligations

• 3.1 To use the website in compliance with the requirements of the law;
• 3.2 Not to provide false or misleading information;
• 3.3 Not to use the website for unlawful purposes;
• 3.4 To notify the Company in the event of a technical malfunction on the website;
• 3.5 To comply with intellectual property rules;

5. Company Rights and Obligations

• 5.1 The Company has the right to change the services available on the website, its address, functions, and prices;
• 5.2 The Company bears no liability for problems arising from incorrect information entered/provided by the user;
• 5.3 The Company bears no liability for damage caused by a third party's unauthorized access to the user's data, provided appropriate security measures are in place;

6. Payment

• 6.1 Use of the Company's packages is paid, and the corresponding fee is indicated on the website for the individual packages, in the pricing field;
• 6.2 Payment for a package is made using the available online methods. Once payment has been completed, the amount is non-refundable, except in cases provided for by law and by the rules set out in the Refund Policy (see Refund Policy)

7. Term and Termination of the Agreement

• 7.1 This agreement enters into force after the user expresses agreement to these terms of service and remains in force until the cancellation of the user's registration/account (profile).
• 7.2 The agreement may be terminated under the circumstances provided for by Georgian legislation and/or this agreement, or at the user's initiative at any time. In the latter case, any amount paid by the user is non-refundable;

8. Changes to the Terms of Service

• 8.1 The Company may unilaterally amend these terms of service. Changes take effect upon publication on the website;

9. Dispute Resolution

• 9.1 Any dispute shall be resolved through negotiation;
• 9.2 In the absence of agreement, the dispute shall be heard in the common courts of Georgia;

10. Other Provisions

• 10.1 The Company reserves the right to unilaterally suspend or terminate a person's registration or authorization on the website if it considers that the person is acting improperly, in breach of these terms of service, or in violation of Georgian legislation;
• 10.2 The Company is authorized to terminate or suspend the user's access to their account, delete their application, or delete the user's account (profile) in such cases, if the user breaches the rules set out in these terms of service or applicable Georgian legislation. In exercising this right, the Company is released from all liability.
• 10.3 If any provision of these terms, or part thereof, is for any reason invalidated, declared void, or terminated, that provision or part thereof shall no longer apply, without affecting the validity of the remaining provisions.

11. Contact

Email: welcome@smartclm.ai

Mobile: 500 001 235 or 577 057 314

Legal address: 46B, Vasil Petriashvili St., Mtatsminda District, Tbilisi